Vintage Square Sunglasses Woman Brand Designer Shades Mirror Retro Sun Glasses Female Fashion Rivet Orange Lens

Being a very good customer at Joom and having only had a few minor issues since I started ordering from them, I am, to this day, extremely disappointed with their customer service. There is a package (containing many products, including this one) that I had ordered which was marked as "received" on April 9th, when in fact I have NEVER RECEIVED it. I, who check my mailbox every day, and who have not had this type of problem with the other orders I had placed.. I even asked my neighbors to be sure it wasn't given to one of them, but nothing: no one picked up a package for me. I don't know what happened with this package, but it's not my place to pay the consequences (I paid to receive this order which I ultimately never received) and I therefore wish to obtain a refund please because this is not normal at all. I shouldn't have to pay for the unprofessionalism of the person who never delivered my package. Even though I explained the situation to Joom customer service and made a refund request, they did not grant it to me. I find that unacceptable. (I will change my mind if Joom or the sellers refund me in the coming days, but for now, following this bad experience, I do not recommend you to order on this app, nor to this customer (The customer is probably not to blame, but if I do not express my opinion, then I leave the possibility for other people to be scammed and that is not in my principles)).