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Reviews 3
I received a package that does not match what I ordered at all. I emailed immediately and received two options: option 1 is to take a photo or video and send it (NO Customer Service, at least not good) and option 2 is to return it to China at your own expense and just wait for your money! My order was in the dimensions of a 120 cm and 28 kg box. First, I received a notification with a number from (I don't want to reveal this) or something, then suddenly a completely different number and a package of 150 cm and 39 kg! It's a real shame about all of this, really a shame for Joom. I was very satisfied with Joom, but now Joom must satisfy me and deliver my orders better to keep me as a customer.
Sends the wrong package again, too big and too heavy, sends a doll of 166 cm with head and 35 kg for the second time, while I wanted a doll of 148 cm with head or head and 28 kg. For the second time, a gross and large mistake by Joom, if you order trousers in your size and you receive ones that are two sizes too big, then you send them back, you thought! With Joom you can't send anything back and you just have to accept what you are delivered. A shame! It's a shame this review cannot be read publicly!
